Frequently Asked Questions

What can be engraved? 

In addition to engraving most cremation jewelry items, Luxier Keepsakes offers some additional personalization items that are not offered anywhere else. Some of these options include customers’ sketches, signatures and symbols.

What about the quality? How do I know I am getting quality products?

We source premium, quality cremation jewelry and urns. We believe our quality is top-notch and stand by our products. We guarantee you will be 100% satisfied with our products. That is our promise to you. 

Tell me about the metals you use. 

We offer cremation and memorial jewelry in the following  metals: Stainless Steel, Sterling Silver, Gold Plating,14k Solid Gold, 14k Solid White Gold, and Platinum. All of our precious metals are real and guaranteed. Please note: Precious metal prices fluctuate daily.

Does the jewelry hold ashes?

Yes, all of the jewelry hold ashes. However, we offer "flat, non-chamber" pendants as well.

How would I know what size urn I need?

A good rule of thumb is to remember that one pound is equal to one cubic inch. For illustration purposes, if a loved one or pet weighed 150 lbs at the time of  passing, then you would search for an urn that is 150 cubic inches.

Are proofs available? 

If you choose to add an engraving, we will follow what you input- line by line, word for word. If you want all capital letters- type in all capital letters in the field (Please note: Script font is hard to read in all capital letters). Please proofread carefully before submitting your order. Overall, customers are very satisfied with the engravings without a proof. However, we do offer a proof for an additional fee which includes 1 proof via email. If you would like further changes; additional proofing fees will apply.

Can you engrave a signature? A doodle? A drawing?

Absolutely. For some families, nothing is more personal than something done in their loved one’s own hand. We do have the ability to duplicate and engrave simple drawings and signatures. 

What font styles are available? 

Luxier Keepsakes offers two basic font styles, script and block. Please note that block is more legible on very small pieces or with many characters. Also, script font is difficult to read in all capital letters. If you would like capital letters, block is the best choice. We suggest capitalizing the first letter of every word and ensure there are no spelling errors. If you have any questions about which font might be best for your order, please don’t hesitate to contact us. 

How long will it take to engrave and ship my order? 

Depending on the volume of engraving orders, it can take up to four days for an item to be completed. Photo engraving may take up to a couple of weeks. Many pieces, however, are engraved on the same day they are ordered. We do same day engraving and shipping on expedited orders. If you need your item to arrive by a certain date, simply let us know. For additional information, please see our Shipping Policy.

What if I want to return/exchange a product?

If you are unhappy with your product, please contact us within 3 days of your order and we will be happy to work with you. Please see our Return Policy for more information.